Focus area:
Project donor organization:
USAID Chemonicks Int.
Project start:
02.2015
Project completion:
09.2015
Survey of citizens on their satisfaction with the quality of functioning of courts using citizen reporting cards (CRC) (Kharkiv region)
In 2014, the implementation of the 2013 project aimed at assessing citizens' satisfaction with the quality of functioning of the courts of the Kharkiv region continued. This year, the main attention was paid to the direct practical application of citizen reporting cards (CRC).
The information collection methodology was tested: it was determined how to correctly apply the CRC, what data to collect regarding declarations, transparency of judicial work and interaction of judges with citizens. The results obtained allowed to assess the real work of the courts, identify problematic aspects and prepare recommendations for increasing the efficiency and trust of citizens in the judicial system.
1. What is the goal of the project in 2014?
The goal of the project is to assess citizens' satisfaction with the quality of court functioning and test the practical application of citizen reporting cards (CRC).
2. What new things were done in 2014 compared to 2013?
In 2014, the main focus was on the direct practical application of the CRC to collect data from citizens.
3. What information was collected using the CRC?
Data was collected on declarations, transparency of court work, interaction between judges and citizens, and the efficiency of the judicial system.
4. What was the result of the project for the judicial system?
The project allowed us to assess the real work of the courts, identify problematic aspects, and prepare recommendations to increase efficiency and citizen trust.